shipping & returns
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STANDARD SHIPPING FLATRATES
starts at €5,90
rest of EUROPEstarts at €15,90
OTHER COUNTRIESlike Norway, Island, Denmark...
starts at €21,90
OTHER COUNTRIES
like UK, Switzerland...
starts at €54,00
INTERNATIONAL *
starts at €149,00
* Keep in mind... some customs duties may occur and are not included in our final price(s) or shipping costs
Ask for a FREE GIFT WRAPPING, we are happy to wrap your goods!
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FREE SHIPPING... yes!!!!!
Does not apply for RUGS, FURNITURE and HEAVY GOOD
PORTUGAL + SPAIN
above €90,00
rest of EUROPE or for some special countries
above €190,00 ~ €260,00
OTHER COUNTRIES & INTERNATIONAL
we are in the process of offering free shipping for some Worldwide orders over a certain amount.
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SPECIAL SHIPPING COSTS for RUGS, FURNITURE & HEAVY GOODS
For some selected products like larger furniture, rugs or similar an additional shipping fee may be added.
PORTUGAL + SPAIN€ 45,00 ~ €60,00
rest of EUROPE€190,00
OTHER COUNTRIES *start at €290,00
INTERNATIONAL *start at €335,00
* Some customs duties may occur and are not included in our final price(s) or shipping costs
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WE SHIP WITH DPD, DHL PARCEL, Fedex, UPS or DHL EXPRESS
Sometimes, we use our Portuguese Postal Service also.
Don't forget, to transport RUGS, FURNITURE and HEAVY GOODS we use a special carrier with door to door service.
After your order has been dispatched, you receive an order confirmation by e-mail from us.
Later you receive an extra tracking information email directly from MUNDANO and/or our selected carrier.
Your final order confirmation will always be necessary at the checkout. We don´t process any orders without this confirmation!
DELIVERY TIME
Our carrier delivery time is from 24/48h in Portugal + Spain, and 2 up to 10 days depending upon your country located in EUROPE. Unfortunately, there may be delays in some European destinations due to the extraordinary situation that the world is going through.
OTHER COUNTRIES and INTERNATIONAL shipments may take around 2 or 6 weeks, depending on your destination and local customs office situations during the Corona crisis.
What if I'm not home?
Most of the time, if no one answers on the first attempt, the carrier will automatically leave your order at the pick point or access point closest to your address, and the carrier will inform you where your order has been directed.
It is very important that you always follow the information given to you by your tracking number so that you can choose the most comfortable solution for you if you have to make any changes to your delivery.
Mundano cannot schedule deliveries on days and times or make the carrier make more than one delivery attempt, as this is an internal policy of the transport companies.
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RETURNS & REFUNDS (if applicable)
We have a 14 days return policy. If 14 days have gone from the day the order was received, unfortunately we can’t offer you a refund or Exchange the item(s).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and for sealed items or sealed packaging, the seal must also be intact.
Please do not forget you need to pay fully for the return postage because we do not offer free returns and incorrect postage payments will not be accepted.
Therefore, you must cover the shipping costs yourself and can choose a shipping company of your choice - but we recommend insured shipping. The package is your responsibility until it has been delivered to us. Please postage and send us your unused, original packaged goods.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once the return is checked and approved, a credit for the total order value will be issued and reimbursement will be made available within 14 working days. Our shipping costs are non-refundable. If you receive a refund, the cost of our first shipping will be deducted from your refund.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, underwear, pleasure objects, perfumes, candles, health and personal care products, skin and body products, downloadable and software products, gift cards, books, magazines or tarot/oracle decks cannot be returned, or other products missing in this list. We also do not accept returned products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt copy or a proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
To return your product, you should mail your product to:
RETURN PRODUCT!
MUNDANO
Rua de Santos Pousada 668
4000-480 Porto
Portugal
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mundano@mundano.pt.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mundano@mundano.pt and send your item direct to us.
DISCLAIMER
We do not guarantee that all the items available at the mundano.pt online shop are in stock at the time of your order. In case we are out of stock of any items in your order we will contact you by phone or by e-mail. MUNDANO cannot warrant that the content of mundano.pt is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. MUNDANO may at any time change the content of the site and the items available in the product range. Though MUNDANO strives to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled. MUNDANO cannot be held responsible for any damage caused from using the site or not being able to use the site. MUNDANO cannot guarantee a problem-free, uninterrupted and secure access to the web site.